You may also be able to claim a refund if you paid for your holiday on a credit card, via Section 75.Īlternatively, if you paid on a debit card, speak to your bank as you may quality for a Chargeback claim. Todays guest is Jason Robertson aka the Teletext Archaeologist, recovering pages from the the old Teletext service by using VHS recordings and some very clever software. Is there any other way I can get my money back? I'm sick of waiting for my Covid refund now. The CMA is in the process of taking Truly Holdings to court over a failure by the company to fully refund those who had holidays cancelled due to the pandemic, and said it will continue to monitor the situation and will take action to claw back the money owed by Truly Holdings. I'm still waiting for a refund for a holiday that was cancelled in 2020?Ī claims process for all customers awaiting refunds will be put in place shortly by the TTA. The TTA said refunds could up to 12 weeks to be processed. You will need to file a refund request and provide proof of payment and any reference numbers. However, the TTA said all customers with an Alpharooms accommodation-booking have been contacted and offered a refund.
If you have booked accommodation with Alpharooms, this will no longer be valid. Will by Alpharooms accommodation still be available for me? Teletext Holidays Providing Brits with great value holidays for nearly 30 years.
#Teletext holidays uk full#
The TTA says you will still be able to go on your holiday as normal, or receive a full refund, which will be covered by ATOL. Will my Teletext holiday go ahead this year?Īll Teletext package holidays will continue as planned. If you’re currently on a Teletext holiday, your trip should not be affected, as the TTA said it has contacted all suppliers and requested that all bookings remain in place.įlights are also ATOL protected, meaning your return flight home will still go ahead. I am currently on holiday with Telextext or Alpharooms - what will happen? What does the collapse mean for you and your holiday? The move to appoint liquidators comes after the competition watchdog, the Competition and Markets Authority (CMA), said that it would take Truly Holdings to court over its failure to fully refund customers for holidays cancelled due to Covid-19.Įntering liquidation means the company has effectively run out of money - any remaining funds will now be used to pay the people it owes money to. The TTA, a trade body, confirmed that directors at Truly Holdings, which owns both firms, “sought the appointment of liquidators” after the company was pulled up by the UK’s competitions watchdog for failing to pay out millions in refunds for holidays cancelled due to pandemic restrictions. The collapse, which affects more than 4,000 holidaymakers, comes after the Travel Trust Association (TTA) revoked the memberships of Teletext and Alpharooms on Friday on the back of financial concerns. Go here for the very latest breaking news updates from across the North East However, Alpharooms website refers customers with existing bookings to a link to process a refund, as existing bookings will not be honoured. “Although the CMA does not currently have powers to impose fines for this, this is the kind of issue that could be resolved at pace and met with fines if the CMA receives the consumer powers that the Government is currently consulting on.Travel giants Teletext Holidays and Alpharooms have gone into liquidation after a bruising 18 months, in a move that could affect thousands of holidaymakers still waiting for refunds from the start of the Covid outbreak in 2020.Ī notice on the company's websites tells customers that Teletext Holidays is not taking any more bookings, but reassures customers with existing bookings that their holidays will be fulfilled.
“Unless it urgently takes steps to address the failures we have identified, we will take court action. “While we are pleased that many consumers have now received the refunds they were due because of our intervention, we are clear that Truly Holdings must comply with the law. The CMA announced in May that Truly Holdings Ltd, the company that operates Teletext Holidays and its sister company signed undertakings committing to address failures to issue refunds during the coronavirus pandemic.ĬMA chief executive Andrea Coscelli said: “It is unacceptable that some package holiday customers are still not receiving refunds within the timeframe that they are legally entitled to. The Competition and Markets Authority (CMA) has said it will take Teletext Holidays to court unless the firm takes “urgent action to improve how it handles refunds to package holiday customers”.
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